Client Experience

Client Case Studies – Business & IT Transformation

Global Manufacturing Organization: Global SCM Assessment & Roadmap

Reviewed current SCM processes, identified key areas of opportunity for savings.
Based on differentiating requirements, short listed three application service providers.
Developed business case and presentation for internal executive management approval.
Created the RFP for application service providers and narrowed the playing field to Leader & Contender.

Global Financial Services Organization: Program Management Office Setup

Requested to help setup up PMO for an $18 M data warehouse project for a new startup Line of Business.
Developed the Governance Model compromising of Product Owners, End Users, Technologist, Governance Committee as well as Executive Steering Committee to deliver project on time & budget.
Processes, tools and deliverables for execution became standards for other Line of Businesses.

Fortune 500 Financial Services Organization: Standardized Sales Reporting in Business Objects:

Requested to assist in standardizing sales reporting for new organization of two acquisitions.
Created an inventory of all sales reporting by both organizations and consolidated based on similarity.
Conducted workshop to understand vision, objectives and key measurements for future state.
Developed draft template and drove consensus on one standard way to run & measure sales.
Automated the solution in Business Objects and facilitated User acceptance and rollout sessions.

Large North American Bank: Procure to Pay Assessment

Considered a “World Class” leader for Procure to Pay requested assistance to review commodity procurement processes and technology for incremental improvement.
Assessment allowed us to review existing practices, compare them to industry best practices and made recommendations for bank procurement process consolidation as centralized function, leverage technology for automation and change AP policies for significant process and bottom line improvements.

Mid Size Transport Management Organization – IT Support for Business Outsourcing

Client developed strategy to outsource maintenance operations and CIO requested advisory services to work with the M&A consulting company, Outsourcer and Internal teams to represent Information Tech.
We worked with the IT organizations of both companies as well as 3^rd party application providers to bring everybody on the same page on scope, timeline, deliverables, etc. and then oversaw the delivery to ensure proper execution.

Global Manufacturer – Master Data Management (Customer)

Global company that grew by acquisitions has 23 ERP applications after consolidation and was challenged with managing Master Data (Customer, Supplier, Employees and Bill of Materials) consistent across all business lines.
SBP understood the client challenges in the Customer (pilot) Master Data and recommended Cordys which came with significant cost savings compared to any other solution being evaluated.
Client and Cordys executed the Customer Master Data pilot that met Executive expectations and eliminated multiple custom solutions and Lotus Notes front end for the Customer pilot

Global Investment Company – HR Security Solution for Oracle eBusiness Suite

Organization implemented Oracle eBusiness HR as one business group providing advantages of reviewing and evaluating employees but challenging them with security of data globally.
SBP recommended that instead of customization, leverage CS Secure from our partner CaoSys solution which drastically reduced time to market, changing from custom solution to rules based application solution that can adopt with changing business needs in the future.

Leading Software Provider for Community Building: Social Media Campaign Management

Software Company was running a marketing campaign and wanted to see how their campaign was received in Social Media sites like Facebook, Twitter, blogs, etc. as well as that of competition.
SBP ran a 60 day campaign on Social Mine with key words for clients and 2 main competitors to monitor Social Media communications as well as monitoring competition. The results surprised the client and helped them define a robust Social Media strategy for 2011.

Leader in Marketing Communications – Custom Web Solution

A Financial Services client for this Marketing Company had business requirements change that impacted how their customers logged into their accounts to review Mutual Funds and existing solution would not support the changed requirements.
SBP understood the requirements and reviewed the existing solution to develop a custom solution leveraging our global delivery model; we delivered the solution on time and budget while exceeding client expectations.